Why Symphona Technology?
Features That Set Symphona Technology Apart in IT Services
In the IT sector, including Managed Service Providers (MSPs), Value Added Resellers (VARs), and technology consultants, organizations often distinguish themselves by their services. The following outlines the features offered by Symphona Technology:
- Provides live support to clients without requiring callbacks or email responses.
- Our 24×7 Security Operations Center (SOC) team provides continuous monitoring of your PC’s, laptops, and servers.
- Designed and implemented SymGuard, a comprehensive platform for threat detection in Office 365 and Google Workspace, achieving threat resolution in Office 365 environments within five minutes.
- Offers a client portal for reviewing tickets, invoices, projects, assets, accessing educational resources, and shopping for equipment or peripherals.
- System backups are checked daily by staff, with monthly file restorations to validate backup integrity.
- Assigns a dedicated technical account manager (TAM) to each client.
- Private cloud hosting utilizes company-owned hardware and storage, which results in more competitive pricing.
- SymBackup and SymHosting include nightly data replication between two datacenters.
- VoIP solutions enable the use of Microsoft Teams as a desk phone replacement.
- Sells and supports iManage and NetDocuments document management solutions.
- Provides complimentary contract management by tracking domains, certificates, hardware, and software renewals.
- Develops cloud-based software solutions designed to replace outdated reporting tools.
- Documents business processes using a proprietary knowledgebase platform.
- SymProtect clients receive access to a knowledgebase, remote monitoring/management system, and attended/unattended remote support platform.
