Managed IT Services
Built to Support, Ready to Grow
From daily support to long-term strategy, we manage your tech so you can manage your growth.
Let us sweat the tech stuff.
Managed IT services are the backbone of any MSP, providing the tools and expertise to monitor, maintain, automate, and support your environment for a predictable monthly fee. At Symphona Technology, your dedicated account and technical managers work together to deliver a customized mix of proactive and reactive support tailored to your business needs.
Products and Solutions That Work for You
Fully Managed Support (includes Proactive & Reactive Support)
The staple of support in the MSP industry is Fully Managed Support. A predictable monthly fee based on the number of users and devices supported. The reactive component includes onsite or remote helpdesk resources for your end-users, ongoing management of your servers, switches, firewalls, printers, scanners, and wireless access points. The proactive components include SymProtect and SymBackup; the software necessary for assisted and unassisted support, patch and security compliance, antivirus/antimalware, server monitoring and alerting, and network health.
SymProtect
SymProtect is a proactive monitoring service that saves your company valuable time by allowing us to manage the most tedious, yet vital IT tasks in an effective and secure way. This service is comprised of several crucial components that work together to guarantee the utmost security and productivity for your network infrastructure.
- Attended and unattended remote access software
- Support agent for asset management
- Automated workstation and server patching
- Threat intelligence
- Daily Backup monitoring with routine test restores
- Application tracking and license compliance
- Scripting and automation to streamline software deployment or configuration changes
Fee-Based IT Support
Traditional IT support when you need it. Pay our hourly rate or purchase a block of hours (blocktime) for ongoing support.
Call our support desk and we’ll dispatch the appropriate resource to assist with your onsite needs or schedule an engineer for remote support. This traditional billing structure gives you the flexibility you need to support your environment.
Technical Account Management Including vCIO Activities
Each Symphona Technology client is assigned a Technical Account Manager (TAM). The responsibilities of the TAM include:
- Serving as the technology lead and subject matter expert for each client
- Driving strategic initiatives on behalf of the client
- Leading Quarterly Business Reviews (QBR)
- Overseeing projects and providing technical leadership
Helpdesk Support
Symphona Technology has a dedicated Helpdesk support team. Call for LIVE SUPPORT, email, or use our custom desktop agent to submit a support request. This dedicated L1 and L2 team is here to handle the day-to-day support needs of your end-users. We have helpdesk advisors that will triage tickets and send them to the correct technical team to handle.
Consulting
Our Account Managers and Engineers endeavor to partner with you to build short-term and long-term recommendations for your IT needs. Our project management team will set your expectations and communicate throughout each stage of your project(s).
Contract Management
Our Contract Assurance Specialist’s sole responsibility is to ensure all agreements and contracts are properly managed, renewed, and current. This includes Microsoft agreements, hardware support agreements, Domain renewals, SSL certificate renewals, software support renewals, etc.
