Technology Support
Your IT Lifeline—Always On
Fast, reliable support designed to keep your business operating efficiently.
Symphona’s Commitment
Symphona delivers timely and professional technology assistance with a personal touch. Our approach helps businesses maintain seamless operations while minimizing downtime.
Technology Client PortalHow to Reach Us
Contact Us
Helpdesk Number: 770.955.9003
Main Number: 770.955.1755
Helpdesk Email: helpdesk@symphona.us
Automated Email: service@symphona.us
Submitting requests through this email automatically generates a ticket and provides an immediate response.
Our Priority Levels:
Level 1 – System outage
Level 2 – Critical errors
Level 3 – Workstation or printer issues (handled during normal business hours)
After Hours Service
Our after-hours support line is staffed by a team of eight experienced technicians, ensuring comprehensive coverage and prompt responses. If your call is not answered immediately, please leave a message; you will receive a callback within 15 minutes. Please note, for priority levels 1 and 2, surcharges apply for non-contract clients.
After Hours Number: 770-562-7556
After Hours Email: service@symphona.us
After Hours Coverage:
Weekdays: 6am–8am and 5pm–11pm
Weekends: 8am–11pm
