Symphona Technology Client Portal
How to Contact Us
Helpdesk Number 770.955.9003
Symphona Main Number 770.955.1755
Helpdesk Email helpdesk@symphona.us
Automated Email service@symphona.us Automatically generates a ticket and sends a response.
Priority Levels:
- Level 1- System down
- Level 2- Critical errors
- Level 3- Workstation of printer related. Can wait for normal business hours.
After Hours Service
(levels 1 and 2) – (surcharge applies for non-contract customers)
After Hours Number 908.503.3592
After Hours Email vertisys@vertisys.opsgenie.net
After Hours Period Our technicians are actively on call:
- Weekdays 6am-8am and 5pm-11pm
- Weekends 8am-11pm
After Hours Information:
- This Phone will be carried by 1 of 8 technicians rotating weekly.
- If your call is not answered, please leave a message. You should receive a call back within 15 minutes.
