Managed
Services
Managed IT Services
Managed IT services are at the core of any Managed Service Provider (MSP). These services include the people and tools necessary to manage, maintain, and monitor your environment for a monthly fee. At Symphona Technology, your dedicated account manager and technical account manager collaborate to build a support solution that best fits the needs of your business. Our support offerings include a mixture of proactive and reactive solutions.
The staple of support in the MSP industry is Fully Managed Support. A predictable monthly fee based on the number of users and devices supported. The reactive component includes onsite or remote helpdesk resources for your end-users, ongoing management of your servers, switches, firewalls, printers, scanners, and wireless access points. The proactive components include SymProtect and SymBackup; the software necessary for assisted and unassisted support, patch and security compliance, antivirus/antimalware, server monitoring and alerting, and network health.
SymProtect is a proactive monitoring service that saves your company valuable time by allowing us to manage the most tedious, yet vital IT tasks in an effective and secure way. This service is comprised of several crucial components that work together to guarantee the utmost security and productivity for your network infrastructure.
- Attended and unattended remote access software
- Support agent for asset management
- Automated workstation and server patching
- Threat intelligence
- Daily Backup monitoring with routine test restores
- Application tracking and license compliance
- Scripting and automation to streamline software deployment or configuration changes
Traditional IT support when you need it. Pay our hourly rate or purchase a block of hours (blocktime) for ongoing support.
Call our support desk and we’ll dispatch the appropriate resource to assist with your onsite needs or schedule an engineer for remote support. This traditional billing structure gives you the flexibility you need to support your environment.
A dedicated team consisting of a technical lead and systems engineer work together to build strategic initiatives on a quarterly basis. Each QBR is broken into five core areas: Security, Infrastructure, Hardware, Technician that knows everything about your environment and can consult on your IT needs.
Symphona Technology has a dedicated Helpdesk support team. Call for live support, email, text or use our custom desktop agent to submit a support request. This dedicated L1 and L2 team is here to handle the day-to-day support needs of your end-users. We have helpdesk advisors that will triage tickets and send them to the correct technical team to handle.
Our Account Managers and Engineers endeavor to partner with you to build short-term and long-term recommendations for your IT needs. Our project management team will set your expectations and communicate throughout each stage of your project(s).
Our Contract Assurance Specialist’s sole responsibility is to ensure all agreements and contracts are properly managed, renewed, and current. This includes Microsoft agreements, hardware support agreements, Domain renewals, SSL certificate renewals, software support renewals, etc.
